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Author Topic: N/S OF GAL TAKEN OUT  (Read 8839 times)
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mac the knife
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« Reply #45 on: March 02, 2008, 06:44:42 PM »

That's why i will ask the insurance company to send an assessor out to look at the vehicle first, they won't be able to fob me off with any damage as it's mainly poor workmanship that's the problem, if i have problems i'll take up the offer from Cepheus who said he will get in touch with Chriss Knott
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« Reply #46 on: March 03, 2008, 05:06:09 PM »

Update, spoke to the repair shop manager and told him i was very unhappy with the way it was sent out to me, told him i ws going to phone insurance and ask them to not collect hire car he was very keen for me not to and had his drivers pick up Gal from missus at work and dropped off the mitsubishi, we'll see how good it is next time Roll Eyes i think somehow it will be a lot better (hopefully Dunno!) will keep you updated
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P.Greenhalgh PaulG9LXY
« Reply #47 on: March 03, 2008, 05:08:52 PM »

Hopefully it'll be sorted quickly for you then Ray. If it were me I'd get the Gal looking as it should do but then still speak to Chris Knott about it - if an insurance approved repairers is pushing out shit like it sounds, then they shouldn't be insurance approved Whack!
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« Reply #48 on: March 05, 2008, 05:56:04 PM »

Update,phoned up to speak to  Richard Roll Eyes to ask about Gal and was told he was not available , the girl on the phone said " i have been told we are waiting for some door mouldings" Roll Eyes would they be the new door mouldings that should have been fitted first time round Roll Eyes someone is going to be embarrassed and i don't htink it's me  Wink will pop round on friday morning unannounced and see if i can see what's going on, hope they haven't had a crash in it on the way back to the sprayshop D'oh the way my lucks been lately i wouldn't be surprised Grin Cheesy
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« Reply #49 on: March 05, 2008, 05:59:04 PM »

Seems like they are trying to do what they should have done first time round! Roll Eyes Still disappointing that there was ever a second time round! Fingers crossed it's all sorted to your satisfaction soon Ray! Smiley
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« Reply #50 on: March 14, 2008, 06:40:44 AM »

Update, picked the car up last friday and it's still shi*e,still a run on the door although the paintwoork is better

1. locking ring for rear harness now been bodged
2.have scratched the window that i had tinted last year
3.door cards have now been stuck to the door on the bottom with some kind of black sealant
4.rear door still misaligned (not as bad)
5.car not valeted and full of dust,when i pointed this out they said it was my fault because i wanted the car back
 so i have got an independent assessor coming out today to have a shufty, i'll keep you updated if you are bothered anymore because i know i'm getting well bored with it myself now AARRGGHH
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« Reply #51 on: March 14, 2008, 06:54:52 AM »

Ray STOP bending over......... because it seems you are being shafted by the body shop.......I hope Chris Knott is helping you as this is making me nervous about my insurance should i ever have to use it...keep us posted we never get bored
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« Reply #52 on: March 14, 2008, 08:46:07 AM »

Ray, I'll wait til after 09:00 and I'll be speaking to Chris Knott about this as I'm not having any of the members being treated like this through something that the club has promoted. We're not putting our name to something that isn't up to standard. As I said previously, it's all well and good saving money, but if the service that's going to be provided isn't good enough then what's the point?  Angry BangHead
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« Reply #53 on: March 14, 2008, 08:52:25 AM »

Ray as Dave said please keep us updated, we all hope you get this mess sorted out mate.  Wink

It makes you wonder how companies like that actually keep in business.  BangHead Whack!
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« Reply #54 on: March 14, 2008, 09:30:50 AM »

Ray, Chris Knott are going to speak to the claims manager at your underwriters now and highlight the problems to him. He'll then get in touch with the garage and get it all sorted for you. Bear in mind that now that they have had 2 opportunities to do the job properly, you are more than entitled to demand that your car be taken elsewhere for a different garage to do the work as you are not confident inthe current garage's abilities. Wink

I've asked that the claims manager contact you direct to keep you informed with what's going on (and explained that you also work nights so need things doing at your convenience not theirs) Let me know if you have any more problems and I can be back on to them.
« Last Edit: March 14, 2008, 09:34:27 AM by Cepheus » Logged


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« Reply #55 on: March 14, 2008, 03:47:53 PM »

Ok people the latest ,

assessor came out and looked over the car and agreed not up to standard , he asked me to get the car back to the repairer and told me that he would personally check the car over before he would let it leave the workshop, reluctantly i have agreed to do this only because the assessor has assured me the work will be right, Cepheus i spoke to chris knott 5 mins ago and i was told of a complaint being made from the Club Thumbs Up, it's a shame this has come to this but i would not lay any blame at chris knott's door as they hav been nothing less than brilliant with dealing with this matter so Dave 727 fear not on the insurance side Wink, also had the repairer on the phone this morning after he had had what he said was a right bollocking off the assessor Roll Eyes it was quite sad really as he actually begged me to let them have the car back and i mean begged (soft touch me) also promised me the car would be valeted by an outside company and he is going to have to hire me a car, if it's not right this time i think he will lose any contracts/repairs with insurance , the most annoying thing about this whole thing is i was in bed  3 parts pissed from the night before :crazy:when the artic done the damage,anyway thanks all for your support during this mini crisis Group hug Thank You
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« Reply #56 on: March 14, 2008, 04:12:58 PM »

Ray I'm glad you are getting some joy and glad Chris Knott are doing there bit....keep us in the loop...we are all one big happy dysfunctional family Crazy!

Have you still got the mazda while work is oooooooooonnnn going?
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« Reply #57 on: March 14, 2008, 05:09:50 PM »

Quote:
Sent by mac the knife on March 14, 2008, 03:47:53 PM
Ok people the latest ,

assessor came out and looked over the car and agreed not up to standard , he asked me to get the car back to the repairer and told me that he would personally check the car over before he would let it leave the workshop, reluctantly i have agreed to do this only because the assessor has assured me the work will be right,

Fingers crossed for you this time Ray!

Quote:
Cepheus i spoke to chris knott 5 mins ago and i was told of a complaint being made from the Club Thumbs Up, it's a shame this has come to this but i would not lay any blame at chris knott's door as they have been nothing less than brilliant with dealing with this matter so Dave 727 fear not on the insurance side Wink,

At the end of the day, if you'd have insured elsewhere you may not be having these problems, so it's only right that we and Chris Knott do all we can to put things right.

Quote:
also had the repairer on the phone this morning after he had had what he said was a right bollocking off the assessor Roll Eyes it was quite sad really as he actually begged me to let them have the car back and i mean begged (soft touch me) also promised me the car would be valeted by an outside company and he is going to have to hire me a car, if it's not right this time i think he will lose any contracts/repairs with insurance

Good, they should anyway!!

Quote:
the most annoying thing about this whole thing is i was in bed  3 parts pissed from the night before Crazy! when the artic done the damage,anyway thanks all for your support during this mini crisis Group hug Thank You

Any time Ray, it's what we're all about Thumbs Up
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« Reply #58 on: March 15, 2008, 07:00:22 AM »

Thanks Cepheus for the phone call, i,m sure they have laid down the law as they must be getting a fair bit of wonga from this club and other people we have recommended who are not Gal owners, it's strange how insurance works these days Huh?
1.insure with chriss knott who get you insured though
2. Highway Insurance who use
3.helphire who sort out hire car and repairers Roll Eyes what happened to the old way when you phoned insurerer and they sent out their own assessor to the garage, oh well i'm sure life will throw bigger problems at me soon with 3 lads and the eldest being 14 going on 30!!!!!

watch this space Wink
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fordpwr
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« Reply #59 on: March 16, 2008, 10:18:08 AM »

ray,im glad the problems are getting  sorted,im sorry from a club point of view is been a shambles thus far,but fingers crossed they get it sorted this time round...

me and paul have spokern about this in length,

and we both hope things get sorted this time round

all the  best
james Wink

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